Administration

Effortlessly manage all your clients with our comprehensive overview system. Tag, archive, merge, and keep track of permanent buyers and website users with ease.

Gain a deeper understanding of your clients with our detailed management system. Dive into full buying and selling history, easily edit contact details, attach files for KYC verification, and manage consignments. This level of detail ensures you can provide personalized service to each client, enhancing their experience with your auction house.

Leverage our smart lists to dynamically explore client history and preferences, crafting targeted lists with precision. Then, engage these potential clients with personalized emails, thoughtfully marketing items that align perfectly with their interests.

Our consignment feature allows you to add items, set commission and insurance rates, manage fees, and communicate effectively. Dispatch items with ease, and generate labels and necessary files. This streamlined process ensures that every aspect of your inventory is managed efficiently and accurately.

Handle everything from vendor references to departments, categories, and reserves. Utilize advanced features like item splitting, merging, transferring, and uploading multiple images or files. Our system automatically adjusts reserves for unsold lots, ensuring your inventory is always up to date.

Effortlessly manage the dispatch of items to buyers and the return of unsold items to vendors. Utilize our system to print dispatch dockets, ensuring accurate tracking and delivery. Keep an eye on every item with our integrated courier number tracking feature.

Rely on Tandem's integrated clerking tools for precise, error-free recording of each sale. Validate buyer identities and maintain a detailed summary of transactions, ensuring every sale is accounted for accurately.

Send invoices to buyers as soon as a sale is completed. Facilitate quicker payments, freeing up cash flow and operational efficiency. Streamline your financial transactions to improve your capacity.

Handle negotiations for lots that fall short of their reserve with ease and discretion. Use Tandem to print detailed negotiation sheets, adjust commissions and premiums as needed, and manage deposits or partial payments efficiently. You can even keep the final deal undisclosed.

Oversee vendor commissions (fixed or graduated), recover vendor expenses, collect lotting fees, and ensure fast payout processing with features like printing cheques and exporting bank payee files. Meet regulation payout timeframes with pay when paid processing to reduce the financial risk of ghost buyers.

Identify royalty eligible artworks, automatically calculate royalty amounts upon sale and generate reporting for internal auditing and reporting compliance.

Record copyright obligations when cataloguing, calculate copyright costs and generate reporting to ensure you are up to date. 

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Use Tandem's automated expense recovery to ensure relevant resale royalty and copyright expenses are deducted from vendor payouts.