Buyer Experience
Welcome your buyers to an exclusive, custom-tailored bidding experience with Tandem’s buyer portal.
There’s a reason why auction houses partner with Tandem
Your bidders should feel like VIPs. From a comprehensive sale calendar that keeps bidders informed to a searchable catalogue with detailed lot descriptions and images, the buyer portal empowers bidders to curate their wish lists and engage with auctions on their terms. With Tandem, you can create a buyer-friendly environment that fosters excitement, active participation, and a positive buying experience.
Streamline buyer registration with versatile login options
Offer buyers effortless account management with diverse login options. Users enjoy autonomy and a personalized experience.
Account
Buyers can quickly register, log in, and reset forgotten passwords, streamlining their experience. Additionally, external login options, such as Facebook integration, ensure a swift and convenient login process.
Profile
Buyers can take charge of their profile details, change passwords, and manage external logins effortlessly. With Tandem, maintaining up-to-date and secure profiles is a breeze, allowing buyers to customize their experience to their liking.
Create an engaging and informative shopping journey
Engage buyers with a comprehensive auction calendar and live bidding features. Every event becomes an immersive experience.
Sale Calendar
The sale calendar offers a comprehensive view of upcoming and previous auctions, making it easy for buyers to stay informed. The featured sales carousel highlights the current auction highlights, ensuring buyers never miss an opportunity to explore exciting lots.
Searchable Catalogue
Provide a user-friendly searchable catalogue where buyers can explore detailed sale information, read item descriptions, and view multiple images for each lot. The ability to search by keywords and categories empowers buyers to curate their personal wish lists and find items of interest with ease.
My Bids
Enable buyers to monitor their bidding activity in real-time. They can track when they are leading in bids or when they have been outbid, ensuring full transparency in the auction process. For added convenience, buyers can also choose to Buy Now on lots where they are the highest bidder, even if the reserve price hasn't been met.
Offer a variety of bidding options
Enhance bidder experiences with detailed lot visuals and real-time notifications. Keeping bidders in the loop ensures continuous engagement.
Absentee Bids
Not able to attend a live auction? No problem. Bidders can easily leave and update absentee bids prior to the start of a live auction and bidding will be handled on their behalf to get the best price possible.
Webcast Auctions
Enable buyers to experience live auctions from anywhere with an internet connection. By watching the live stream of the auctioneer and participating in real-time bidding, buyers can enjoy the excitement of live auctions from the comfort of their own space.
Timed Auctions
Place an auto-bid on the lots of interest and the system will bid on the buyer’s behalf up to the agreed limit. Automatically notify participants when they've been outbid and extend the closing time if there are last minute bids so bidders don’t miss their chance to place a new bid if desired.
Direct integrations with your favorite tools
Take advantage of one of our native integrations, use our API to connect to any other tool you want to sync data to, and export financial data to CSV.
Dropbox
Easily upload all of your lot photographs to your sale catalogue with our Dropbox integration.
Mailchimp
Link email notifications and updates to your vendors, buyers, and more with our Mailchimp integration.
Xero
Connect your financial reports with your auction house and streamline invoicing, payments, and more.
Providing tech solutions to auction houses since 1997
See how we've changed the workflows of clients around the world
John More
Owner, Hayward's
Mandy Metzger
Owner, McElwain's Auctions
Ready to take a closer look at Tandem?
Find out if Tandem is a good fit for you in just 30 minutes.
The story behind Tandem
Kia ora from New Zealand,
I'm Scott, the founder of Tandem. My adventure in auction software began in 1995, rewriting the back office system for Cordys Auction House. That initial foray into the auction world was just the beginning. Fast forward to 2015, I set out to reimagine auction software for a new era.
The onset of COVID-19 was a turning point. With auction houses facing unprecedented challenges, we pivoted quickly to ramp up online bidding capabilities. Within months, we were able to launch our first online auctions.
Our journey has been closely tied with our customers — it's a partnership in every sense. The evolution of Tandem, from online and timed auctions to the integration of real-time audio and video, and now hybrid auctions, has been driven by their needs and feedback.
It's not just about building software; it's about enabling businesses to thrive.
Scott Wackrow
Founder of Tandem
FAQs
Find answers to commonly asked questions about our auction management system.
You can access the back-office system from any internet connection, so it is quick and easy to work from home or out of the office.
No, since 2017 all major web browsers on phones, tablets, and desktop computers can stream live audio and video so an app is no longer required.
There is no software to install onto the computer, but the system does require a modern ever green web browser to operate, e.g. Microsoft Edge / Firefox / Chrome / Safari (Mac or iPad).
By verifying our servers as part of your official email configuration we can use tools such as SPF, DKIM, DMARC to let mail servers know to trust your emails. If that sounds complicated, we can help...
You can get all the efficiency benefits while still running traditional in-room auctions with your preferred combination of absentee, in room and phone bidders. The ability to attract a larger audience from online bidders at a webcast auction is only one step away when you are ready.
Yes, you can easily export the buyers, vendors, lots and financial data from each auction.
The system is cloud based and always requires a live internet connection. While a 4G mobile data connection will provide access for a single user, a VDSL or Fibre connection is recommended when uploading images or for multiple users.
Yes, you can easily import buyer and vendor contact information from a spreadsheet or talk to us about importing historical auction data from different systems.
More reasons to love Tandem
Administration
Our all-in-one auction management system not only eases your administrative load, but also enhances your overall efficiency. Enjoy the benefits of concierge onboarding, top-notch data security, and automatic data backups & recovery.
Operations
Say hello to smoother auction days. Our operation tools are like your personal assistant, keeping everything organized and giving you more time to focus on what really matters.
Auctioning
With Tandem, every auction is more than an event – it’s an experience. From the thrill of live auctions to the convenience of online bidding, we’ve got all the tools to make your auctions the talk of the town.